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Turnover is eating your margin
You're hiring and re-hiring the same roles. Recruitment cost and lost productivity are quietly compounding.
Senior people leadership · Hospitality
Stop firefighting.
Start scaling.
Senior people leadership for founder-led, multi-site UK hospitality groups. Reduce turnover, strengthen managers, and build teams that scale with the business — without bolting on a corporate HR function.
Free · 4 minutes · 10 questions. No sign-up to see your band.
20+ years hospitality experience
10+ years recruitment expertise
Head of People, multi-site hospitality
Founder-led hospitality focused
Why founders hire me
I've seen hospitality from every side of the table.
Floor, management, recruitment, Head of People — and time spent building businesses of my own. Each side of the table teaches you something the others can't.
That's why people problems in hospitality are rarely just people problems. They're usually structure, leadership or growth problems wearing a people-problem disguise.
Read the full storySound familiar?
The symptoms are predictable. The cost is not.
Founder-led hospitality businesses with 2–15 sites tend to hit the same wall. The shape of the pressure is recognisable. The first step is naming it.
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Managers are stuck firefighting
Your GMs and ops leads spend the week reacting to people problems instead of running the business.
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Founder is the bottleneck
Pay, performance, exits and hires still land on your desk. Growth has a ceiling until they don't.
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No people function to lean on
You've outgrown ad-hoc HR support, but a full-time Head of People may be the wrong shape and the wrong cost right now.
Beneath the symptom
What founders see. What I look for underneath.
Most people problems show up as symptoms. The useful question is what is causing them.
Founder sees
“We have a recruitment problem.”
Vanda looks for
Is this a hiring problem, or are weak onboarding, unclear expectations and early churn creating the repeated vacancy cycle?
Founder sees
“Managers keep escalating everything to me.”
Vanda looks for
Are decision rights unclear, are managers under-trained, or has the business grown without giving them real authority?
Founder sees
“Our sites feel inconsistent.”
Vanda looks for
Do standards exist in a repeatable way, or are they living in a few strong people's heads?
The Pressure Score separates the visible symptom from the pressure point underneath.
How we work
Four steps. No retainer required to start.
Start free with the Pressure Score. Scale up to embedded senior leadership only when the work, and the trust, warrant it.
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Hospitality People Pressure Score
A free 4-minute diagnostic. Ten questions to see exactly where people pressure is costing you — and which fix moves the dial first.
Take the Pressure Score02
Discovery call
A 30-minute working call to pressure-test the result against your business, your sites and your growth plan.
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Pressure Assessment · £495
A focused commercial diagnostic of the people issues limiting growth — growth constraints, turnover costs, founder dependency, management capability and operational consistency — with the next three fixes written up for you.
Request the £495 Assessment04
Fractional Head of People
Embedded senior leadership, one to three days a week. The people function your size needs, without the full-time hire.
Explore retained support
What we work on
Four outcomes founders ask for. In that order.
- Reduce turnover
- Stem the avoidable churn that quietly drains margin and management time.
- Strengthen managers
- Give GMs and ops leads the structure, standards and support to run their sites.
- Build teams that scale
- Put the people foundations in place so the next site, region or format doesn't break the model.
- Reduce founder firefighting
- Take people decisions off the founder's desk so the business stops routing every call back to you.
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Who you'd be working with
Vanda Peintler
Senior People Leader · Hospitality
"Founders don't have a people problem. They have a structure problem dressed up as a people problem. Fix the structure and the symptoms stop coming back."
Two decades across hospitality, recruitment and people leadership, with current Head of People experience across multi-site groups. Senior, hands-on, and unromantic about what actually moves retention, managers and margin.
Vanda currently works as Head of People for a multi-site London restaurant group, alongside advisory and recruitment work for founder-led hospitality businesses.
More about VandaStart here
See your pressure score in four minutes.
Ten questions. A banded result. The single highest-leverage fix for your business — before you spend another pound on recruitment.