Structure
Org shape, role design and succession — sized for the growth phase the business is actually in.
Services / Fractional Head of People
03 · Retained engagement
Fractional Head of People
Embedded senior people leadership for founder-led hospitality groups — one to three days a week. The people function your business needs now, without committing to a full-time hire that's the wrong shape or the wrong cost for the stage you're at.
The remit
The people leadership layer most founder-led hospitality groups are missing.
Management capability
GM and ops capability — what good looks like, and how to grow it without standing up an academy.
Retention
Why people leave, why they stay, and what to change first — measured against the commercial cost, not the engagement score.
Pay & progression
Coherent pay bands and progression paths that match how the business actually scales.
Founder load
Take people decisions off the founder's desk. Keep the judgement calls, lose the admin.
Leadership hiring
Set the standard and the shortlist for the senior hires — Ops Directors, Exec Chefs, GMs — that the next phase depends on.
New site openings
The people plan behind each opening: leadership, staffing model, training rhythm, and how week one turns into month three without burning the team.
Growth phases
The people moves each growth phase needs — and the ones it doesn't yet. Competitive shape, not benchmarking theatre.
How it works
Senior, embedded, predictable.
- 1 to 3 days per week, embedded in the business
- Quarterly priorities, monthly cadence
- Minimum 3-month engagement, rolling thereafter
- Notice period agreed up-front, both ways
Engagement fees are scoped to the size of the business and the days per week required, and confirmed after a discovery call.